We can answer the most frequently asked questions here in advance.
Why does it take so long for me to receive my goods after placing my order?
This is because Design Fairy is run by one person as a small business. There is neither a large production facility nor any employees here. In addition, each order is an individual production according to customer requirements. Therefore, production can take a few days.
Why do you only ship with DHL?
We have had bad experiences with other transport service providers and that is why we only send via DHL and German Post.
I purchased a plotted textile item from you. Can I wash/dry this?
Yes and no. You can turn the textiles inside out and wash them at 30 to max. 40 degrees.
Plotted textiles cannot be dried as the plotter film can come off.
If it is a sublimented textile, it can be washed up to 90 degrees and can of course be tumble dried.
I accidentally put my clothes in the dryer because of you. What now?
Unfortunately, we cannot replace the goods because we point out with every textile order that the goods cannot be dried. Nothing can happen with sublimented goods.
Can I put the dishes, glasses and cups in the dishwasher?
We would not recommend it as the constant heat and humidity could cause the film to peel off. But here too, sublimented products can go in the dishwasher.
You don't see my font listed. Can I still have my own font plotted?
Yes, as long as you own the rights to the font or it is a “free” font. The same applies to pictures and drawings.
Can I add additional goods to my order later, even if it is already being processed?
Unfortunately no. Since we are obliged to issue an invoice, it would be a considerable additional effort to cancel it and issue a new one, especially if money has already been received.
We simply ask you to place another order and contact us so that we can adjust the shipping costs if necessary.
I have a design that I like, but it is legally protected or a trademark. Can you still print this?
Clearly, no! We are not allowed to use logos or lettering such as “Adidas” or Disney because we do not have the rights to the motifs/fonts. Free motifs or fonts are no problem.
I ordered a product from you, but it is not a Design Fairy product. Who creates/sends this? How long does shipping take ?
The service provider itself creates your product and ships it. If there are any problems, you can get the contact details on his subpage here in the shop and get in touch with him. I would also be happy to make contact.